Privacy Policy

About This Policy

This Privacy Policy explains how South Acres Leisure Ltd., trading as South Acres Fields, collects, uses, stores and protects your personal information.

We are committed to protecting your privacy and handling personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, South Acres Leisure Ltd. is the data controller of the personal information we collect about you.

Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

South Acres Leisure Ltd.

What Information We Collect

We may collect personal information when you:

  • make or manage a booking;
  • create or use an account on our website or booking system;
  • contact us by email, telephone, website, social media or another method;
  • complete a form, survey or competition;
  • provide feedback or make a complaint;
  • subscribe to marketing communications; or
  • visit or interact with our website.

The information we collect may include:

  • your name;
  • email address;
  • telephone number;
  • booking details;
  • information you provide when contacting us;
  • payment and transaction information;
  • technical information such as your IP address, browser and device information; and
  • information about how you use our website.

We only collect information that we reasonably need to operate South Acres Fields, provide our services and manage our relationship with you.

How We Use Your Information

We may use your personal information to:

  • process and manage your bookings;
  • take and record payments;
  • send booking confirmations, reminders and other information relating to your booking;
  • contact you about changes, closures, safety issues or other matters affecting your booking;
  • provide customer service and respond to enquiries or complaints;
  • administer and improve our website, booking system and services;
  • prevent or investigate misuse, fraud or breaches of our Terms & Conditions;
  • maintain appropriate business, financial and tax records;
  • send marketing communications where you have consented to receive them; and
  • comply with our legal and regulatory obligations.

We do not sell your personal information to other organisations.

Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

  • it is necessary to perform our contract with you, including processing and managing your booking;
  • it is necessary for our legitimate business interests, such as operating and improving South Acres Fields, providing customer service, maintaining security and preventing misuse;
  • we have a legal obligation to retain or process certain information; or
  • you have given us your consent, for example to receive certain marketing communications.

Where we rely on consent, you can withdraw that consent at any time.

Payments

Payments may be processed on our behalf by third-party payment providers.

We do not need to store your full debit, or credit card details ourselves where payments are handled securely by a payment provider.

Payment providers process your information in accordance with their own privacy and security requirements.

Marketing

We may contact you with news, offers or other marketing communications where you have agreed to receive them or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

office@southacresfields.co.uk

Unsubscribing from marketing will not prevent us from sending essential communications relating to your bookings or use of South Acres Fields.

Cookies & Website Information

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve our services.

Some website functions may be provided by third parties and may place their own cookies or collect technical information such as your IP address, device information or pages visited.

Where required, you will be given the opportunity to manage your cookie preferences.

Further information about cookies may be provided through our website’s cookie notice or settings.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted organisations that help us operate our business, including providers of:

  • website and hosting services;
  • booking systems;
  • payment processing;
  • email and communications services;
  • IT and technical support; and
  • professional services such as accountants, legal advisers or insurers.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims or protect the rights, property or safety of South Acres Fields, our customers or others.

Where another organisation processes personal information on our behalf, we expect appropriate data protection and security arrangements to be in place.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting, tax, insurance and regulatory requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will delete it or otherwise dispose of it appropriately.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or online storage system can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights relating to your personal information. These may include the right to:

  • access the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information in certain circumstances;
  • ask us to restrict how your information is used;
  • object to certain uses of your information;
  • receive certain information in a portable format;
  • withdraw consent where we rely on your consent; and
  • complain about how your personal information has been handled.

These rights do not apply in every circumstance, and we may sometimes be legally entitled or required to retain information.

To exercise your rights, please contact:

office@southacresfields.co.uk

We may need to verify your identity before completing a request.

We will not normally charge you for exercising your data protection rights. However, where permitted by law, a reasonable fee may be charged for requests that are manifestly unfounded or excessive.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to resolve the issue.

Third-Party Websites & Services

Our website may contain links to third-party websites or use services provided by other organisations.

South Acres Leisure Ltd. is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version published on our website will apply.

Agreement

By using our website and services, you acknowledge that you have been provided with information about how South Acres Leisure Ltd. collects and uses personal information as described in this Privacy Policy.

Last updated: September 2026